Frontline Workers Wellness Toolkit

Resources for direct service workers

Frontline workers play an important role in keeping people healthy, safe, and supported. They work in many areas, such as healthcare, retail, emergency services, transportation, law enforcement, childcare, and education—any job where staff have direct contact with the public. Their work is essential to our communities and industries. The following resources can be used by anyone, in any profession, to support health and wellness.

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Agricultural workers

Farm laborers, agricultural technicians, and farm managers
Those who work on food production, cultivating crops and raising livestock

Behavioral health workers

Psychiatrists, psychologists, social workers, aides, counselors, and peers
Those who offer mental health support and counseling services to individuals and families in need. They address various social, emotional, mental and behavioral health issues

Construction and utility workers

Electricians, plumbers, and maintenance technicians, builders, contractors, and other construction professionals
They maintain essential infrastructure and respond to service outages

Delivery drivers

Couriers, mail carriers, and package delivery drivers
Those who transport goods to customers’ homes or businesses

Education

Educators, teaching assistants, school counselors, and administrative staff working in schools and educational institutions who interact directly with students and families

Emergency service workers

Police officers
Firefighters
Emergency medical technicians (EMTs) and other first responders who handle emergencies and maintain public safety

Environmental and conservation workers

Conservationists, park rangers, environmental specialists, and foresters
Those who work to protect and preserve natural resources and ecosystems

Food service workers

Waitstaff, cooks, chefs, kitchen staff in restaurants, cafes, and catering services
Anyone responsible for prepping and serving food to customers

Healthcare workers

Doctors
Nurses
Paramedics
Medical professionals who provide direct patient care in hospitals, clinics, and other healthcare settings

Hospitality workers

Hotel staff, housekeepers, and restaurant workers
Those providing services to guests and visitors

Human and community service workers

Therapists, case managers, counselors, outreach staff, and nonprofit and social service providers.

Manufacturing and factory workers

Frontline workers in manufacturing and production facilities
Operate machinery, assemble products, and ensure the production process runs smoothly

Military service workers

All branches and staff of the military including and not limited to officers, captains, cooks, military police, etc.

Public transportation workers

Bus drivers, subway operators, and train conductors provide transportation services to the public, ensuring safe and efficient travel.

Retail and customer service workers

Cashiers
Sales associates
Customer service representatives
Store managers who assist customers and manage store operations

Security workers

Security guards and other professionals protecting people and property, maintaining safety and security in various settings, such as malls, airports, and corporate offices.